Privacy Matters

Here at Positive Bunch, we are 100% committed to protecting the privacy and security of our Members and Website visitors. We fully appreciate and respect how important your privacy is.

 

If you have any questions about how we Protect Your Privacy, please contact us and ask for our Data Protection Officer.

How we use your information

We use your information in a number of different ways — what we do depends on the information. The details below, show what we do, and why we do it.

Your name and contact details

How and Why we use your name & contact details?

  • In order for you to be able to register as a Member of the Positive Bunch Network, use and share content of the online website.

  • To Send you service messages by e-mail or through our app, such as Network updates to keep you updated.

  • Fraud prevention and detection to prevent and detect fraud against either you or Positive Bunch.

  • Finding out what you, and other Members, like. To ensure we are giving you what you want and other members needs from the Network.

 

Your date of birth information

How and Why we use your date of birth?

  • Fraud prevention and detection. To prevent and detect fraud against either you or Positive Bunch.

  • To determine person registering an account age appropriate. Community Members Accounts are available for people over the age of 16years of age.

 

Your contact history with us

What you’ve said to us — for example, over the phone, on instant chat, or on social media.

How and Why we use your contact history?

  • Provide customer service and support. We’ve got to do this to perform our contract with you.

  • Train our staff. So that, when you contact us, you get the best possible customer service.

 

Information about your phone or laptop, and how you use our website and app

Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.

How and Why we use information about your phone or laptop, and how you use our website and app?

  • Improve our website and set default options for you (such as language and currency) To give you the best possible shopping experience

  • Protect our website To prevent and detect fraud against either you or Positive Bunch and to meet our legal obligations about looking after your data.

 

Information from accounts you link to us

What we do if you link your Twitter or Facebook accounts to us

How and Why we use information from accounts you link to us?

  • To enable you to log into our website simply and easily without having to create a specific account. To make it easier for you to use Positive Bunch.com

  • To provide product recommendations. So you can quickly spot things which take your fancy.

 

Your responses to surveys, competitions and promotions

How and Why we use your responses to surveys, competitions and promotions?

  • Run the survey, competition or promotion. We’ve got to do this to perform our contract with you.

  • You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.

  • We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.

 

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies

  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business

  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

  • Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order, and where you choose to use their payment service.

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

 

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

 

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used.

  • The right to access the personal information we hold about you.

  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account)

  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.

  • The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time.

  • The right to request that we transfer or port elements of your data either to you or another service provider.

  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.

 

Our online Community platform is hosted by Wix.com please click here to review Wix's Privacy Policies and Terms of Service. If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Cookies Policy

We use cookies to ensure that we give you the best experience on our website.

What are Cookies?

Like other websites, we use Cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor your preferences, products and services offered and advertised to you, both on our websites and elsewhere.

Information collected

Some Cookies collect information about browsing behaviour when you access this website via the same computer or device. This includes information about pages viewed, content shared and your journey around a website. We do not use Cookies to collect or record information on your name, address or other contact details. We can use Cookies to monitor your browsing and usage behaviour.

What are Cookies used for?

1. For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.

2. For Positive Bunch to market to you, particularly web banner advertisements and targeted updates.

3. To enable Positive Bunch to collect information about your usage patterns, including to monitor the success of campaigns, competitions etc.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/.

Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete user experience that we aim on providing our members.

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Positive Bunch
International House, 24 Holborn Viaduct, London, EC1A 2BN
United Kingdom
REG: 12577022
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